外贸常用语(Email)

thank you for your patience in waiting for my reply.
Thank you for contacting us, i just checked your order, your item had been shipped, it is in transit now, more information will be available when it arrives on US, and you can track it on here>>

in generally, it will be delivered to you about 3-4weeks.
Thank you for contacting us, we are sorry your order will be delayed, due to coronavirus, airlines have suspended most flights, we are working hard to deliver your products to the US. in generally, it will be delivered to you about 1-2weeks, but now it will take 2-3weeks. so can you be more patient and wait a few more days to get it? here is the tracking information>>
Thank you for contacting us, we are sorry your item was delayed, i just contact postoffice, your item had arrived on US, it is waiting to be processed by US customs, more tracking information will be available after that, and here is the tracking link>>
Thank you for contacting us, i just checked your order, we are sorry your item was returned to us as Customs security inspection.
don't worry it was shipped again, in generally, it will be delivered to you in 2-4weeks.
now you can track it on here>> 
Thank you for contacting us, we are sorry we don't find your order according to your name and email address, so did you order it on our store? can you provide us your order number or order email address? we will check it for you again.
Thank you for contacting us, i just checked your order, your item have been shipped today, it is in transit now, and you can track it later on here>>

in generally, it will be delivered to you in 2-4weeks.
Thank you for contacting us, i just checked your order,  your item had been shipped, it had arrived on chicago, i think you will get it soon, and you can track it on here>>

in generally, it will be delivered to you in 2-4weeks.
Thank you for contacting us, i just checked your order, your item have been delivered to you on February , right?
and here is the tracking link>> 
Thank you for contacting us, your device is iPad, and yes the case fits your device, and you can order it on here>> 
Thank you for contacting us, your device is iPad, you can order the case on here>> 
Thank you for contacting us, we are sorry you don't like the case, what had happened about the case? was it damaged in transit? or does it fit your device? can you provide us a picture about the case and your device? actually we can send you a new one if the item has any fault.
Thank you for contacting us, we just canceled your order, the payment had been refunded in full amount, please refer to your bank or the payment institution.
can you provide us your order number or order email address? i will help check the order status for you.
hi, would you like to order one? here is the link>> 
can you be more patient and wait a few more days to get it.
we don't want to burden our customer as the expensive postage, so you can keep the case, maybe you can give it as a gift to your friends or donate it to charity.
dont worry, we will process your new case asap.
I'm glad that you can purchase in our online shopping mall, but because the demand of the goods you purchased is very strong, lead to insufficient stock, we are working hard to prepare your item, and expect your item will be shipped in the next 3-4days, we will send you the tracking information when it is available.

in generally, it will be delivered to you in 2-4weeks.
hi, you can go back to your cart and click "EDIT", then click "REMOVE" button to delete the item you don't want to order, or edit item quantity and click "UPDATE" button
Thank you for contacting us, we are sorry about that, actually we accept credit cards and Paypal, can you checkout with Paypal?

All you have to do at checkout is select Paypal and click the "Complete order" button. Having clicked this, a pop up window will then appear, if you scroll down slightly, click the button "Pay with Debit or Credit Card". Having clicked this, you can then enter your regular payment details as you would normally. 

and you can complete your order on here>> 
Hi, we are sorry about that, because the demand of the wallet is very strong, lead to insufficient stock, but it will be available next Wednesday, you can check our site next week.
if you don't like it, you can refuse to sign when you receive a gray package, it will return to us automatically, then please reply this email, we will refund you the payment
Thank you for contacting us, we are sorry about that, it must be damaged in transit? can you provide us a photo, then we will send you a new one, is it OK?
Thank you for contacting us, don't worry, if you want to return the item, please keep the item in the original packaging and mail it to us, then take a picture of the mailing label and provide us the tracking number, we will refund you the payment when we can track it online, is it OK?
you can check our returns policy here>> https://www.shopxv.com/apps/help-center#!returns-policy 

or is it possible we refund you a half of the payment, then you keep the wallet?
Thank you for contacting us, we are sorry you don't like our product. As the expensive return postage, is it possible we refund you a half of the payment, then you keep the item?
Thank you for contacting us, your order confirmation email had been sent to address m.dallman@live.com 
please search your inbox by entering support@shopxv.com

don't worry, we got your order, we will process it asap.
the item had been delivered on October, here is the tracking link>> 
Thank you for contacting us, are you from Australia? if so, the price of the iPad case is 24.95USD, it will convert to your local currency 33.63CAD automatically.

you can order it on here>> 
in generally, it will be delivered to you in 2-4weeks, would you like to order one? here is the link>>
Thank you for contacting us, we just changed the color to purple, don't worry we will process your order asap.
Thank you for contacting us, you don't need to return the old case, just pay the shipping fee $5.95 and provide us your device model number, we will send you a free new one.
I think this is the faster way to solve the problem, is it OK?

if you agree with this plan, you can pay the shipping fee on here >> https://www.shopxv.com/products/postage
Thank you for contacting us, i just checked your order, the item are all for 9.7" iPad Air2, did you ordered the wrong size case? if so you don't need to return the case, just pay the shipping fee $5.95 and provide us your device model number of iPad, we will send you a free new one.
if you agree with this plan, you can pay the shipping fee on here>> https://www.shopxv.com/products/postage
Thank you for contacting us, you can find your device model number on the back of your iPad>>



or you can also find it on here>>

please don't hesitate to contact us if you have any questions
Thank you for contacting us, i just checked your order, we are sorry your item was delayed, but it had been shipped, it is in transit, more information will be available when it arrives on US, and you can track it on USPS website now >>

so can you be more patient and wait a few more days to get it.
Thank you for contacting us, i just checked your order, you provide us another email address - 
so that is the reason you did receive anything from us.
don't sorry, your item had been shipped, it is in transit now, and you can track it on here>>


in generally, it will be delivered to you in 2-4weeks.
we are sorry we don't know the exact location of your item, all i know is your item had been shipped on Januray 3, and the tracking information will be updated when it arrives on US and is processed by US customs. in generally, it will be delivered to you in 2-4weeks, so can you be more patient and wait a few more days to get it.
We are sorry about that. we will pay more attention to your item, and will inform you immediately if we have some news.
Thank you for contacting us, i just checked your order, you placed the order on September, but our return policy only lasts 60 days from the date of purchase. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

but if you can pay the shipping fee $5.95, we are very willing to send you a free one.
here is the link>> https://www.shopxv.com/products/postage 
I'm glad that you can purchase in our online shopping mall, but because the demand of the goods you purchased is very strong, lead to insufficient stock, we are working hard to prepare your item, fortunately your item had been shipped, it is in transit now, and you can track it on here>>

in generally, you will get them in the next 2-4weeks.
hi, you can track your order on here>> https://www.shopxv.com/apps/trackorder
in generally, it will be delivered to you in 2-4weeks.
the item had been delivered on January 17, here is the tracking link>>
Thank you for contacting us, i just checked your order, the ordered item is for 9.7" iPad 5th gen. so what case did you receive?
can you provide us a photo about the case and your device. actually we can send you a new one if we sent you a wrong size case.

in addition, can you provide us your device model number? you can find it on the back of your iPad>>



or you can also find it on here>>


Thank you for purchasing in our store, we got your order, the ordered case is for , so your device model number should be , right?
you can check your device model number on the back of your device.



or you can also find it on here>>



and here is your order information>>
Dear Client,

Thank you for contacting us, we are sorry your order was delayed due to the coronavirus outbreak, dont worry you will get it within the next 1-2weeks.
Did you order it on our store? if not you most likely bought a counterfeit wallet.
The item was shipped from China by YANWEN, tracking number is UF088827828YP, and was delivered by USPS on United States, tracking number is 4202255492748927005303010021642584

The order had been delivered on May 8, here is the tracking link from USPS website>> https://tools.usps.com/go/TrackConfirmAction?tLabels=4202255492748927005303010021642584
You can easily get the return policy in the menu at the bottom of the website, here is the link>> https://www.shopxv.com/pages/return-policy

The customer didn’t contact us, we didn’t know what had happened, and we didn’t receive the returned product.

The item had been delivered on April 23, please check the attached documents, and you can also track it on here>> 
分享:
Top